Cancellation form

If you would like to request the cancellation of an order placed through our online store, please first make sure that you meet the requirements specified in the general terms and conditions of purchase and then fill in the following request form.

Order number*

Activity name*

Please indicate the dates, names and number of places for the activities you wish to cancel*

Buyer’s name*

Email*

Phone number*

Reason for cancellation*

Ley de Protección de Datos de Carácter Personal

The controller responsible for processing your personal data is the City Council of Donostia / San Sebastián. The purpose of this processing is to manage the personal information derived from the sale of our own tourism products, as well as to manage satisfaction surveys related to such sales.
You may exercise your data protection rights at any time: withdraw the consent given, object to the processing, access your personal data, request their rectification or erasure, as well as exercise any other rights recognised by the applicable regulations. To do so, you may send a request by email to the following address: dbo@donostia.eus..
You can consult additional and detailed information on data protection through the corresponding link: https://sansebastianturismoa.eus/en/privacy-policy/

He leído y comprendido la información de Protección de datos*